a Regional Transportation Authority board meeting Wednesday, CTA President Forrest Claypool said "dramatic progress" has been made with Ventra at rail stations, but he stopped short of saying when the full
transition to the new fare system would be implemented.
going to take it slowly because there’s a lot more work to be done,’’
Claypool said at the meeting. “We’re going to be patient here.
The main thing is to get it right.’’
Claypool said Ventra card readers at rail stations are processing
99.8 percent of payments at 2.5 seconds or under. Only about half of the city's buses, however, were recording similar stats becase the rest of them are missing the needed software reader upgrades, which Claypool said should be finished within the week.
Also, just a small number of
Ventra users are taking advantage of the debit portion of the
two-in-one transit card, he said. Meanwhile, many seniors have not yet activated their Ventra cards. Just 39 percent of the 490,000 people who have received the senior cards have activated them thus far .
CTA on Wednesday also released the second weekly update on Ventra,
which showed people are using the system to pay for more than 66 percent of
CTA rides. Ventra card "tap times" were at an average of .06 seconds at rail transit readers and an average of 1.1 seconds for bus readers. The average customer wait times for the Ventra call center were under 5 minutes, according to the agency.